In line with our commitment to transform lives, we are committed to conducting our business in a responsible way

Our commitment to operate responsibility focuses on four core areas: our people, our patients, our communities and our planet.

Our people are the key to our success and we are proud of the pioneering and ground-breaking work they carry out that can transform a patient’s life.

Allergies reduce quality of life by preventing individuals and their loved ones from enjoying the everyday activities that most take for granted. At their most severe, allergies can be fatal. Whatever the severity of an allergy, the wider implications are negative. Many patients and their families live in fear and can feel isolated or excluded. There is no doubt that our work in allergy treatment is transforming lives.

We strive to deliver the best immunology treatments for patients. Our products and their associated adjuvant technologies address the causes of patient symptoms rather than masking them. We believe the best products for a thriving business are also the best products for patients. Therefore our product pipeline reflects this with programmes investigating allergens or serious concern such as peanut allergy.

Our shorter course treatments take four to six injections, over the course of three to five weeks. Alternative therapies in the USA can take 50-100 injections and up to 15 across Europe. Our approach increases efficiency for healthcare professionals and frees up time for our patients.

Healthcare professionals rely on our quality products, our knowledge and our trusted partnership to deliver the best care for their patients. 96% of our products were delivered on time during the year.

During the peak of the COVID-19 crisis, we were very proud that our business was able to directly help frontline healthcare workers. In both the UK and Spain, PPE was donated to local hospitals and health centres, and in Italy our team raised funds for the COVID-19 Intensive Care Unit.

We support initiatives that help increase young people’s interests and aspirations in careers in science, technology, engineering and mathematics (STEM) and act as an Enterprise Advisor for Davison School for Girls near our UK headquarters, specifically providing girls with a better understanding of the wide range of opportunities in a STEM-related career.

We are committed to responsibly managing the environmental impact of our operations and the products that we sell. We also recognise that using resources efficiently and reducing our carbon footprint can help to reduce costs. We understand that climate change is one of the most serious environmental challenges currently threatening the global community and we know that we have a role to play in reducing greenhouse gas emissions.

The energy used to power and heat our offices, distribution centres and manufacturing facilities is the greatest contributor to our carbon footprint and also represents a significant cost to the business. Throughout the year we have monitored our energy usage to identify energy saving opportunities in compliance with the Energy Saving Opportunity Scheme Regulations ("ESOS"). Actions that we have taken in this financial year to reduce our energy use in Worthing have included lighting upgrades to efficient energy systems, and it is expected that a voltage optimiser will be installed on site which is predicted to save around 10% of electrical energy (approximately 52,500 kWh based on SECR data).

The Group uses a video conferencing communication system, allowing us to operate globally while reducing the number of flights that we take, therefore reducing our overall carbon footprint. Our staff are encouraged, where possible, to take trains rather than fly when travelling between offices of when on business.

We continue to work hard to reduce waste within the business. Waste created by inefficient use of resources can be costly. We operate recycling and waste reduction initiatives in all of our offices; we apply the 'Waste Hierarchy' principles when segregating our waste and have made efforts during the year to reduce single-use plastic waste throughout the Group.

As a business we want to have a positive impact on the planet and during the next financial year we will continue to focus on reducing our energy consumption and waste and will be aligning our efforts and commitments across the Group.